Meet Our Team

Reginald Andre, President

Reginald Andre is President of ARK Solvers. Reginald has transformed ARK Solvers from being a break-fix repair shop into a leading provider of IT Services and Support, meeting the needs of business in South Florida.

Since 2010, Reginald has been responsible for developing ARK Solvers vision by coordinating administrative efforts to achieve the company’s expansion goals, new business opportunities and client fulfillment. With over 14 years of business, entrepreneurship, and technical experience his knowledge and IT expertise has been the driving force in successfully growing ARK Solvers.

Reginald earned a AS Degree in Business Administration and a AS Degree in Network Service Technology at Broward College. He is also a graduate of Goldman Sachs 10,000 Small Business Program. He is a participant of local chambers, Business Network International (BNI), volunteers as a Treasurer at William H. Turner Technical High School Booster Program, local schools, provides business advice via SCORE Miami, and takes prime interest in assisting others in any way possible.


Tania Andre, Business Development Director

As Co-owner of ARK Solvers, Tania Andre focuses on corporate partnerships, relationship development and brand management. Her internal goals are to establish the organization’s mission statement and overseeing business practices to make sure that those goals and values are met. She serves as the organization’s public face and convey the company’s mission to customers and the public. Prior to Ark Solvers, Tania has 15 yrs of experience in sales and marketing in the Multi-Family Property Management industry serving top Fortune 500 companies meet their goals.

Tania earned her Bachelors of Arts degree from Lee University. She is also the President of a not for profit organization “The Mavuno Project.”


Yoli Santoyo, Chief Operating Officer & Project Manager

Being the first woman COO of ARK Solvers, Yoli is a pioneer in our organization. She started with the company in 2014 as a computer technician. Overseeing the day to day operations as well as executing the company’s long term goals, Yoli is focused on business process improvements and customer service by ensuring the technical delivery of Managed Services and overall customer satisfaction.

Yoli earned an AS degree in Network Service Technology at Broward College and is currently pursuing a Bachelor’s degree in Management in Information Systems.

Rouaa Elkhateb, Senior Engineer

Rouaa is a detail-oriented IT professional with over 10 years’ experience in Technical Support. Delivering remote service with strong interpersonal skills, dedication and commitment to excellence as well as innovative problem solving. She’s now an IT Support Engineer, tasked with a number of IT areas such as computer networking, cybersecurity, cloud migrations, policy implementation, working with Executive and Management Professionals on Infrastructure development, growth, and sustainability. Rouaa also specializes in Cisco and Ubiquity product lines.

Rouaa earned a Bachelor Degree in Computer Science from AUST (WES Evaluated with GPA 3.43). She also holds CCNA & MCSE Certifications.


Betty Alvarez, Service Manager

With over 20 years of Office Management and Customer Service experience, Betty ensures that the daily operations runs both effortlessly and smoothly. She works closely with the management team as well as assisting in many facets of the business including accounting, procurement, handling third party vendors, managing onsite technicians and other tasks. She takes ownership of client issues and follows problems through to resolution.

Betty earned her Bachelor’s Degree in Business Administration with a double major in Management and International Business from Florida International University.

Raul Rodriguez, Director of Accounts

Raul works closely with our sales and management team’s day to day operations. With a strong background in customer service, he helps facilitate sales opportunities and manages client relations alongside our Project Manager and CEO.

Raul is responsible to creating and executing content on social media for ARK Solvers, currently pursuing a Bachelor’s degree in Marketing and aspiring to have a Master’s in Digital Marketing and Customer Experience(CX).


Diovon Pelicot, Junior Support Engineer

Diovon is a productive self-starter who was recruited to work the front lines of the ARK Solvers Team. He brings with him 18 years of network and troubleshooting experience, working with Hotels like Fontainebleau in Miami Beach and The Palace in NY. Diovon provides onsite services to our clientele with attention to customer service. Diovon delivers prompt innovative solutions and is strong suited in his experience and knowledge. Diovon earned his AS Degree in Computer Science from ITT Technical Institute and Graduated with Honors.


Javier Campos, Junior Technician

Javier Campos is our newest employee serving as Junior Technician. Javier works alongside our senior technicians aiding in daily remote service calls for all clients. Javier has 5 years of experience in the field, with his focused expertise on email servers and computer troubleshooting and cloud computing.

He grew up in a very technical environment that has paved his career path to work in IT and cyber security. Javier is continuing his education in networking and switching configuration and aspires to become certified in Cisco Networking .


Diana Zelaya, Remote IT Helpdesk

Diana Zelaya is our Remote IT helpdesk providing support for hardware and software issues. As part of our Network Operations Center team, she is also in charge of monitoring critical network elements and engaging in proactive network system monitoring.

Diana started her career in IT in 2016 and has worked to provide support to field technicians, handling escalations, monitoring and has a strong customer service background. She plans to continue her education in cybersecurity.

Dina Zelaya

Leave behind your technology worries and frustrations with ARK Solvers – your personal IT department. Get in touch today.

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